Victim Satisfaction with the Police
Percentage of respondents questioned in police user satisfaction surveys expressing satisfaction with the service provided by the police when taking the whole experience into account, in England and Wales and across Local Criminal Justice Board areas.
This table shows the percentage of those questioned who were Completely / Very / Fairly satisfied
| Satisfaction with the Police | ||||
|---|---|---|---|---|
| PSA24 Baseline1 | Year ending | Year ending | Year ending | |
| CJS Areas 2,3 | Year ending Mar 08 | Jun 08 | Sep 08 | Dec 08 |
| England and Wales | 81.1% |
81.6% * |
||
| Avon & Somerset | 80.6% |
81.1% |
||
| Bedfordshire | 78.0% |
78.6% |
||
| Cambridgeshire | 79.6% |
79.6% |
||
| Cheshire | 81.7% |
82.1% |
||
| Cleveland | 82.0% |
81.9% |
||
| Cumbria | 84.1% |
83.9% |
||
| Derbyshire | 80.0% |
80.5% |
||
| Devon & Cornwall | 83.4% |
84.0% |
||
| Dorset | 86.7% |
86.5% |
||
| Co. Durham & Darlington | 81.2% |
81.5% |
||
| Dyfed Powys | 84.6% |
84.4% |
||
| Essex | 83.2% |
83.0% |
||
| Gloucestershire | 80.3% |
80.7% |
||
| Greater Manchester | 80.9% |
81.6% |
||
| Gwent | 79.4% |
79.6% |
||
| Hampshire & Isle of Wight | 82.3% |
83.4% * |
||
| Hertfordshire | 85.4% |
87.0% |
||
| Humberside | 77.5% |
75.9% |
||
| Kent | 81.1% |
81.8% |
||
| Lancashire | 86.2% |
85.4% |
||
| Leicestershire | 80.0% |
81.0% |
||
| Lincolnshire | 79.3% |
79.5% |
||
| London | 76.9% |
77.0% |
||
| Merseyside | 82.9% |
82.8% |
||
| Norfolk | 85.6% |
84.3% |
||
| North Wales | 79.4% |
80.1% |
||
| North Yorkshire | 83.4% |
83.6% |
||
| Northamptonshire | 83.1% |
82.1% |
||
| Northumbria | 87.3% |
86.9% |
||
| Nottinghamshire | 77.5% |
79.2% |
||
| South Wales | 75.3% |
75.6% |
||
| South Yorkshire | 79.0% |
79.1% |
||
| Staffordshire | 83.9% |
84.2% |
||
| Suffolk | 83.2% |
83.4% |
||
| Surrey | 80.3% |
81.4% |
||
| Sussex | 82.4% |
82.8% |
||
| Thames Valley | 78.6% |
79.1% |
||
| Warwickshire | 81.6% |
83.8% * |
||
| West Mercia | 83.5% |
84.5% |
||
| West Midlands | 84.3% |
84.9% |
||
| West Yorkshire | 81.4% |
81.5% |
||
| Wiltshire | 79.1% |
78.6% |
||
Notes
(1) The PSA24 police user satisfaction indicator (baseline year ending March 2008) is a national target. The PSA24 target for police user satisfaction will be met if there is a statistical significant increase (at the 95% level) in the percentage of satisfied responses.
(2) Police user satisfaction data is collected at police force level. The data presented for London LCJB corresponds to the Metropolitan Police Service area and excludes City of London Police.
(3) Whilst it is possible to disaggregate the data at the local level there are no performance targets/measures for LCJBs this PSA period. The data presented at the LCJB level are for information only.
* denotes a statistically significant change at the 95% level since the CJS baseline
Data are provisional and subject to revisions